Our FAQs

Answers to the most common questions regarding our services

If you do have any questions regarding the service we operate at FM Marble in Sutton, you’ll likely find the answers below. For any other queries, please contact our team directly. We provide a leading natural stone supply service for the London, Surrey and Sussex regions.

General

We will endeavour to provide a quote within 8 hours.leo.
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No, just a sketch with the sizes of the worktops. Please mark which edges need polishing and mark features such as hob, taps and sink. Also mark the position of drainer grooves and upstands, if required.
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We are open from 7.30am – 4.30pm, Monday to Friday. We open Saturday mornings by appointment only. It helps to see the materials in large slabs. As it is a natural product that we supply, the appearance does vary from block to block on some of the materials. We would also be happy to send you samples.
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The most popular thickness is 30mm for kitchens and 20mm for bathrooms. Sometimes 20+20 is used which then gives an edge of 40mm.
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Yes, we offer a templating service and also deliver and fit the worktops, if required. We will return and fit the worktops within 5 to 7 working days after templating.
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Before we visit you to template, your base units need to be fixed in place and level. The walls need to be plastered. We need any hobs or sinks to be fitted left on site. Tiling usually takes place after the worktops have been fitted.
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It is a good idea, as we can answer any questions or concerns you may have. Also, if you have any additional or specific requests, we will be there to discuss them with you.
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It is a good idea, as we can answer any questions or concerns you may have. Also, if you have any additional or specific requests, we will be there to discuss them with you
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Not necessarily, but it needs to be discussed with us prior to templating. Usually about 90% of kitchens can be templated with the old tops on. They do, however, need to be removed prior to us fitting the new worktops.
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Material

Yes, granite worktops are heat-resistant. Granite is a natural stone known for its excellent heat resistance properties, making it a popular choice for kitchen and bathroom countertops. Granite can withstand high temperatures without suffering significant damage, such as cracking or discolouration.
Granite worktops can vary in price depending on several factors, so whether they are considered expensive or not depends on your budget and individual preferences. However, compared to quartz, it is fairly more expensive.
Granite worktops are not inherently difficult to clean, but they do require some specific care to maintain their beauty and longevity. Methods such as: warm water scrubbing, using mild cleaners, etc. will help clean the material properly.
Yes, granite worktops can often be repaired, depending on the extent and nature of the damage. Granite is a durable natural stone, and many common issues can be addressed through professional repair methods.
Granite is not “manufactured” in the traditional sense, as it is a natural stone formed deep within the Earth’s crust over millions of years. However, the process of obtaining granite for use in construction and countertops involves several steps, from quarrying to finishing.
Quartz worktops possess a degree of heat resistance, although they are not entirely impervious to high temperatures. Quartz, being an engineered stone composed of natural quartz crystals and resins, exhibits specific characteristics, including its ability to resist heat.
Yes, quartz used in countertops and various other applications is a man-made product, although it incorporates natural quartz crystals. Engineered quartz, often referred to simply as “quartz,” is produced by blending approximately 90-95% natural quartz crystals with resins, polymers, and pigments.
No, quartz is not porous. Engineered quartz countertops, composed primarily of natural quartz crystals (around 90-95%), resins, polymers, and pigments, are designed to be non-porous. The manufacturing process involves compacting and sealing the materials tightly, resulting in a surface that is highly resistant to absorption and moisture penetration.
Quartz and granite are distinct materials, sharing some similarities but differing significantly. Both materials are durable, with quartz being non-porous and requiring less maintenance, while granite is known for its natural beauty and individuality. Ultimately, the choice between quartz and granite depends on personal preferences and practical considerations.
Both quartz and granite countertops can stain, but their susceptibility varies. Quartz countertops are engineered to be highly resistant to staining because of their non-porous surface. Granite countertops, on the other hand, are more porous, which means they require regular sealing to maintain their stain resistance.

Bathroom Countertops

The best material for bathroom countertops depends on your individual preferences and needs. Engineered quartz is a favoured choice for its non-porous surface, durability, resistance to stains and moisture, and a wide variety of design options. Natural granite offers a unique and enduring aesthetic, but it requires occasional sealing for stain and moisture protection.
The cleaning process for bathroom countertops differs depending on the surface material. It is advised to ask our experts how to properly clean the countertop before or prior to installation.
Yes, at FM Marble, we use CNC technology and equipment which allows us to cut the stone to precise measurements, meaning a countertop that is a perfect fit for your bathroom.
You might consider replacing your bathroom worktop for various reasons. Aesthetic updates are a common motivation, as older worktops can become dated or show wear and tear over time. Damage, whether in the form of cracks, stains, or irreparable issues, may necessitate replacement for both functionality and appearance.

Kitchen Worktops

Kitchen worktops can vary in their heat resistance depending on the material used. Natural stone materials like granite and marble are generally heat-resistant to some extent, but extreme heat can still cause damage over time. Quartz countertops are engineered to be more heat-resistant than natural stone, but they can still be damaged by very high temperatures.
Yes, kitchen worktops can be replaced if needed.
The best material for kitchen worktops depends on your preferences, budget, and needs. Granite offers durability and elegance with resistance to heat and scratches. Quartz, an engineered stone, is non-porous, easy to clean, and highly resistant to stains and scratches, available in various styles.
The process of cleaning a kitchen worktop depends completely on the worktop material. Granite and quartz both have different methods of cleaning.

Installation

Yes, the team at FM Marble is on hand and ready to install your worktops in the most professional and efficient manner possible.
Yes, we can remove existing worktops. However, the process is usually much easier if you let us know prior to the installation.
Our experts will come to your property to provide you with a quote, and when we do we will measure the surface area to ensure the worktop fits in the desired area properly.
Upon initial arrival, our experts will analyse the job at hand and calculate if the units are able to hold the worktops or not.
The duration of a kitchen worktop installation process varies depending on factors such as the chosen material, the size and complexity of the kitchen layout, preparation requirements, the fabricator’s schedule, customisations, and seam work. Typically, a straightforward installation can range from a few hours to a full day or more.

OUR CUSTOMERS LOVES US

Joanne Lake
Joanne Lake
2024-04-04
So professional and helpful. Guided me to what would work with my kitchen. We are delighted with the work and speedy installation and very good price.
Annie U
Annie U
2024-03-28
Excellent service and communication. Worktop looks fab! Very happy customer. Thank you
Annie Uelese
Annie Uelese
2024-03-28
Excellent service and communication. Worktop looks fab! Very happy customer. Thank you
Zaline Iqbal
Zaline Iqbal
2024-02-07
My kitchen designers/installers recommended FM Marble. I realise I could possibly have gone somewhere cheaper but honestly they are worth their competitive pricing. Their showroom has a great selection to browse through and someone is always around to guide customers.  Scott dealt with my numerous queries calmly, Brian was incredibly methodical when he came out to template the work surfaces and Vince & team were thorough, professional and a pleasure to have on site for the install. One extremely happy customer.
Vince Oshea
Vince Oshea
2024-02-02
.. Great staff
mike cushion
mike cushion
2024-01-20
I highly recommend F M Marble, they installed our kitchen worktops and more recently made some beautiful stone window boards for our conservatory. The team were very professional from start to finish and the installer Vince is a real craftsman and a pleasure to work with.
Donna Keane
Donna Keane
2023-12-22
I had a kitchen work top supplied which is beautiful. The service was exceptional. Everyone is so helpful and nothing was too much trouble and the company was so accommodating when the builders let us down on the finishing times three times the company was recommended by a friend and I'm so glad I went with them too
Ross Pinnegar
Ross Pinnegar
2023-11-14
These guys are top notch! Gave them a tough task with an old, Victorian kitchen without a single straight wall, and the worktops fit like a glove. Communication and service on point, and the finished product is spot on
Hannah C
Hannah C
2023-08-17
Very happy with my worktops from FM Marble. Scott and his team were very knowledgeable and helpful from start to finish. I would highly recommend them.

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